Here's another great observation my Teaching Pastor recently shared with our Board:
"Someone will come to a board member and say, 'This area is a problem!' It then becomes an agenda item, a 'Let's-Do-Something" item.
How does a board member know this is truly a problem? Do not people closer to the ground have a better idea? If there is a problem, is it the Board's concern if it does not violate a policy or interfere with an outcome?"
How does this observation challenge you and your board? Have you crossed the line from genuine leadership into "complaint management?"
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